FAQs
How do I purchase a watch from Father Time Lux?
Shopping with Father Time Lux is straightforward and seamless. For in-stock watches, simply add your chosen timepiece to the cart and proceed to checkout using your preferred payment method. For special orders or watches priced on request, please contact our team via email, phone, or text. We’ll assist you personally to ensure a smooth and satisfying purchase experience.
Do you accept offers on watches?
We welcome offers on select models. Look for the “Ask a Question” feature on applicable listings or reach out directly — our team will consider all reasonable proposals to help you find the perfect watch at the right price.
Do you offer discounts?
We maintain competitive pricing and occasionally provide discounts, especially for payments made by bank wire to avoid credit card fees. Contact us for the best available price on your next luxury watch.
What payment methods do you accept?
We accept wire transfers, all major U.S. credit cards, PayPal, Venmo, Affirm financing options, and more — designed for your convenience and security.
How fast is shipping?
We provide free insured shipping via FedEx Ground or FedEx 2-Day for orders over $500. Expedited shipping options like Priority Overnight delivery are also available to meet your timing needs.
Do you have a retail store?
We are both an online and local retailer based in New York, with showroom visits available by appointment. If you prefer a personal experience, we welcome you to visit our local location.
How secure is my transaction?
Our site uses industry-leading 256-bit SSL encryption and secure payment gateways to protect your personal information. Your privacy and security are our highest priorities.
Are all watches authentic?
Absolutely. Every watch sold at Father Time Lux is 100% authentic, rigorously inspected and backed by our full authenticity guarantee. In the rare event a watch is found not genuine, we will issue a full refund.
How do you authenticate watches?
Our in-house experts conduct a multi-step authentication process involving close inspection of serial numbers, movement, craftsmanship, and all accompanying documentation — all designed to ensure your timepiece’s provenance and quality.
Do your watches come with original box and papers?
Most timepieces include their original boxes, papers, and accessories unless otherwise noted. We clearly show what’s included in every listing and welcome inquiries for additional details or photos.
Do watches include serial numbers?
Yes, all watches have original serial numbers matching our authenticity records. Watches without serial numbers are not accepted or sold, as they compromise provenance and trust.
Do pre-owned watches come serviced?
Yes, each pre-owned watch undergoes thorough inspections and servicing by certified watchmakers or brand-authorized centers to ensure excellent condition and reliable performance.
What warranty do you offer?
We stand behind every sale with a one-year service warranty covering workmanship and functionality for added peace of mind.
What is your return policy?
We have a 7-day return policy for most watches, alongside our 1-year service warranty. For complete details, please refer to our dedicated return policy page or contact our support team.
How do I return a watch?
To start a return, contact our support team via email, phone, or through our website. We’ll promptly guide you through the process to ensure it’s convenient and fair.
Why was my order cancelled and refunded?
Occasionally, payment verification issues may lead to cancellations. If this happens, our team will reach out to resolve the matter or suggest alternative payment methods.
Why haven’t I received an order confirmation?
Order confirmations usually process within 12-48 hours as payments are verified. Rest assured, you will be notified promptly once your order is confirmed.
How do I reach customer support?
You can contact us anytime by email, phone, or text. Our dedicated team is ready to assist with any questions or concerns.
